Reference

Account Terms You Can Check First

Clear account rules help you know exactly how wallet use, access, and game-category rules apply before you join us.

DANA wallet termsOVO wallet termsGoPay receipt checksQRIS account recordsLocal law applies
8angkajitu Account Terms You Can Check First
HELP PATHS

Fast Help When Terms Are Unclear

A terms question should reach the right team without extra waiting. We handle clause questions through live chat, WhatsApp, and email from 10:00 to 23:00 WIB, using your username, registered mobile number, and wallet receipt where needed. Tell us the clause or account step that worries you, and we will answer in the same channel with the next action you can take.

Team online

Live Chat

Use the chat button in the lower corner when a term affects sign-in, wallet status, or game access. Our team answers from 10:00 to 23:00 WIB and records the clause you ask about.

WhatsApp

Send your registered mobile number, username, and a short clause question by WhatsApp. We use this path for account term checks, locked access, and receipt disputes involving DANA, OVO, GoPay, or QRIS.

Email

Email is better for longer term requests, including data access, correction, and account closure. Include screenshots, dates, and your account email so we can match the request without asking again.

RECORD CARE

How We Keep Term Records

Every terms decision should leave a clear account trail. We keep registration details, cookies, login events, wallet receipts, support chats, and game session records so we can apply clauses consistently and answer…

Data We Use

We use account details, wallet receipts, device data, and game session logs only to apply the Terms & Conditions, check disputes, secure access, and meet record duties required by applicable local rules.

Cookie Controls

Cookie records help keep your session signed in, remember language choices, and flag unusual access. You can clear browser cookies on your phone, then sign in again with OTP if required.

Account Security Steps

Use Account > Security to change your password, check active devices, and refresh your PIN. If a login looks wrong, message live chat so we can lock access while we check.

Retention of Records

We keep registration, wallet, chat, and session records for the period needed to enforce terms, handle complaints, and meet lawful requests. After that, we delete or anonymise data where possible.

Terms Changes

When wording changes, we place the new date near the policy link and may alert you in the account area. Continued access after that date means you accept the changed terms.

Request Corrections

If your name, mobile number, email, or wallet label is wrong, send the correction request with proof through email or WhatsApp. We update records only after matching them to your account.

Terms Questions Before You Join

These answers focus only on how our Terms & Conditions affect your account, wallet records, access, and contact rights. Use them before you join, when a clause appears during sign-in, or when support asks for a document. If your case includes a region or account-status issue, we will answer based on local law, account records, and the clause that applies.

You accept them when you create an account, confirm your contact details, submit wallet receipts, or enter the lobby. If you do not agree, do not continue the account step that asks for acceptance.

Access depends on your location, age under local rules, and whether local law permits the service. We may decline or pause access if a region, identity check, or account status does not meet the terms.

The terms require wallet receipts to match your account details where requested. DANA, OVO, GoPay, and QRIS records may be checked when deposits, withdrawals, failed credits, or disputed amounts need account-level confirmation.

Our terms may restrict duplicate accounts, shared devices used to bypass checks, or wallet details used across accounts. If your household shares a phone, contact us before activity causes a term check.

Send a correction request through WhatsApp or email with your username, registered mobile number, and proof of the new detail. We change account records only after the request matches our security checks.

We post the revised date near the policy link and may notify you inside your account. If you keep using the account after that date, the changed wording applies to later activity.

Yes. Ask support by email or WhatsApp, then clear any wallet or open dispute items first. We retain records needed for term enforcement and lawful requests before deleting or anonymising data where possible.