Reference

How We Handle Your Privacy

When you open an account, send DANA, OVO, GoPay, or QRIS details, or ask us to look up a transaction, we use only the data needed to finish…

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What This Policy Covers

8angkajitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy explains what we collect, why we collect it, how long we keep it, and when we may share it with payment processors or service providers. That can include your name, contact details, login device, IP address, cookie signals, and the rail you used, such

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as DANA, OVO, GoPay, or QRIS, when we need to match a request or settle a support case. We use it to create your account, verify access, prevent misuse, and answer privacy requests. Where local law permits, we may keep records for fraud checks, dispute handling,
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and tax or audit duties. If the law gives you a right to access, correct, or ask us to remove data, we handle that through our support channels after we confirm the account holder.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST ROUTES

Where to Send Privacy Requests

If you want to check what we hold, correct a detail, or ask how a cookie or payment record is used, our privacy team handles it by email and chat. Send from the address linked to your account when possible, and include the phone number on file, the rail you used, and the change you need. We answer from 09:00-21:00 WIB, seven days a week, so your request is routed while the record is fresh.

Team online

Email

Write to [email protected] if you want a copy of your data, a correction, or a change to how we store it. Include your registered name and the last login device so we can match the record.

In-app chat

Use the chat button after login when you need a quick privacy check. We can confirm cookie settings, explain which fields we keep, and move your request to the right team during 09:00-21:00 WIB.

Send the same request through the WhatsApp line shown inside your account area if you cannot access email. Please add your account phone number, the payment rail used, and one clear sentence about the change you want.

DATA PRACTICES

How We Handle Data Safely

We keep this policy practical: the data we ask for is the data we can explain. Account creation, password resets, deposit checks, and withdrawal verification all leave a simple record, and we…

Data Collection

We collect only what is needed to operate your account: name, phone, login device, IP, browser language, and support messages. If you send DANA, OVO, GoPay, or QRIS, we keep the matching payment reference for support.

Cookie Controls

Session cookies keep you signed in, remember language settings, and help us spot broken pages. You can clear them in Chrome, Safari, or Firefox at any time, then sign in again with the same account.

Account Security

When you ask for a sensitive change, we verify the registered phone, last login time, and recent activity before we proceed. That step helps us keep your record from being changed by the wrong person.

Retention Window

We keep active-account records while the account is open and retain certain logs only as long as we need them for support, fraud checks, dispute handling, or other legal duties.

Access Requests

If you want a copy of your data, send the request from your registered email or chat thread. Add your full name, phone number, and the question you want answered so we can verify and respond.

Change Requests

To update contact details or ask us to remove data where local law permits, contact support and tell us what should change. Some records may stay in place for bookkeeping or security reasons.

Questions People Ask Most

These questions cover the parts people usually check before they send a request: what we collect, how long we keep it, where cookies sit, and how to reach us. If you already have an account, use the same email or chat thread so we can match the request to the right record where local law permits. We reply from 09:00-21:00 WIB.

We may ask for your name, contact number, login device, IP address, and the payment reference tied to DANA, OVO, GoPay, or QRIS. We use that data to create the account, answer support questions, and keep the record linked to you.

Cookies keep you signed in, remember language choice, and help us spot broken sessions. You can clear them in Chrome on Android or Safari on iPhone, then log in again and choose fresh settings.

Yes. Send the request from your registered email or in-app chat, and include your full name and phone number. We use that step to confirm the account holder before we share or correct anything.

We keep active-account records while the account is open and keep certain logs only as long as we need them for support, security, dispute handling, or legal duties under local law.

Only staff who need the record and service partners who process the payment or support the account can see it, and they receive the minimum detail needed to finish the task.

Contact support, tell us the change, and verify the account with the phone number on file. Where local law permits, we update or remove data, though some records may stay for bookkeeping or security reasons.

How We Handle Your Privacy

Where to Send Privacy Requests

Email

In-app chat

WhatsApp

How We Handle Data Safely

Data Collection

Cookie Controls

Account Security

Retention Window

Access Requests

Change Requests

Questions People Ask Most

01 What data do you collect when I open an account?

02 How do cookies work on my device?

03 Can I ask for a copy of my data?

04 How long do you keep my data?

05 Who can see my payment records?

06 How do I change my contact details or remove data?

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